Support & Transparency
Everything you need to know about Innuora, how it listens, protects, and stays human in its intelligence.
Users
They are women who appear calm, capable, and composed on the outside, yet carry silent pressure within. Often leaders, caregivers, founders, or perfectionists, they move through life performing strength while feeling unseen or emotionally drained beneath it all.
Innuora was created to offer psychological clarity without performance pressure, a space that listens between the lines instead of demanding productivity or positivity. It helps high-functioning women slow down, name their truth, and reconnect with emotional safety.
Yes. While Innuora was designed around women’s lived experiences, its reflections are inclusive. Anyone seeking calm, grounded self-awareness can benefit from its design.
About
Innuora is an AI-driven emotional reflection platform built for high-functioning women experiencing burnout, pressure, and perfectionism. It does not diagnose; it reflects. It listens beneath words, identifies patterns, and helps you meet yourself with calm intelligence.
Innuora is for women who appear composed but feel emotionally exhausted underneath, including founders, caregivers, and professionals, or anyone constantly on. It is a safe reflection companion, not a motivational coach.
No. Innuora is not therapy or a crisis service. It is a cognitive-behavioral reflection environment that supports emotional awareness, not treatment. It complements therapy by surfacing clarity you can bring into your sessions.
Use
Create an account, choose a credit package, and begin a Reflection Session. You simply write. Innuora listens, analyzes, and mirrors emotional and cognitive signals in real time.
Sessions have no time limit. Some users reflect for five minutes, others engage for an hour. Each session automatically pauses and resumes, preserving continuity and context.
Yes. You can create separate sessions for different themes such as work, relationships, or burnout patterns. Each maintains its own encrypted context and analytic memory.
Yes. You can export summaries or diagnostics as shareable PDFs or JSON files for therapy, coaching, or personal reflection. Data never leaves encrypted storage until you choose to share it.
Methodology
Innuora is grounded in Cognitive Behavioral Therapy (CBT) and the Burns methodology, focusing on cognitive distortions, thought reframing, and emotional labeling through gentle guidance.
Yes. Each reflection subtly trains an adaptive context model that learns your tone, themes, and emotional baselines, which allows more accurate and human-like resonance over time.
No. It guides through reflective questions, not prescriptions. The tone is grounded, gentle, and always peer-to-peer, never directive or diagnostic.
Yes. Innuora includes crisis detection logic that identifies high-risk language and responds with grounding and professional resource links, without breaking encryption.
Philosophy
Because clarity cannot be scheduled. We will never interrupt your life to pull you back into the app. You decide when to reflect, when to pause, and when to move on. Innuora honors your autonomy. Silence is part of the design.
Your emotional clarity is not a game. We do not quantify your inner world or turn healing into points. The goal is self-connection, not performance. Innuora measures nothing except how deeply you meet yourself.
No. There are excellent tools built for journaling. Innuora is not one of them. We do not store blank pages. We engage with your words in real time and help you decode what they reveal beneath the surface.
Because quiet is intelligence. Every pixel, color, and animation in Innuora exists to stay out of your way. No confetti, no prompts, no streak counters. Just presence, privacy, and precision.
Never. We are not a life coach or a behavior tracker. Innuora does not prescribe paths. It clarifies what is already true, so that your next step comes from awareness, not pressure.
Innuora was built on restraint. It is designed to protect mental space, not occupy it. The absence of reminders, scores, or gamified dopamine loops is not omission. It is discipline. We believe your stillness is sacred data, not engagement lost.
Privacy
No. Every reflection you write is encrypted on your device before it ever leaves it. Only you hold the keys to unlock your data, not Innuora, not our servers, not even our engineers. Your sessions remain fully private through a zero-knowledge architecture designed to make access impossible by anyone but you.
Never. Training data excludes user reflections entirely. The system learns adaptively within your session but never exports or aggregates content into external datasets.
No. Because only you hold your encryption key, Innuora cannot recover lost passwords or decrypt past reflections. This ensures that no one, not even us, can access your data without your explicit key. Think of it as the price of absolute privacy. What is yours stays only yours.
All encrypted sessions, keys, and metadata are permanently destroyed within 30 days, in compliance with GDPR and CCPA regulations. Deletion is irreversible. Once erased, nothing can be restored.
Yes. You can disable cloud sync and store reflections only on your device. This disables multi-device access but ensures full offline privacy. Your data never touches a server.
For your safety and privacy. When you sign in on a new device, Innuora automatically signs out all others. This one-session rule ensures your encrypted reflections are not accessible from multiple locations at once. It reduces risk and reinforces the principle of emotional containment. Innuora is designed to hold space for one mind at a time: yours.
Security
All reflections are stored in encrypted form within secure, privacy-compliant infrastructure based in the European Union. Systems meet globally recognized information security and data protection standards.
Authentication follows modern, rate-limited identity protocols with enforced multi-factor verification for administrative access. Your credentials and session data remain fully encrypted.
Yes. Innuora complies with GDPR and CCPA, supporting your rights to access, erasure, portability, and data minimization. Information is processed only for its intended purpose.
Even in the unlikely event of a system compromise, zero-knowledge encryption ensures that reflections remain unreadable. Any incident would be disclosed transparently and handled in accordance with international data protection standards.
Billing
Each reflection uses credits based on analytical depth. Pricing transparency is displayed before you send each message, so you always know what you will spend.
None. You pay only when you engage. Credits never expire and can be topped up whenever you need them.
All payments are processed through certified global payment providers that meet the highest financial data security standards. Innuora never stores card details.
Yes. Receipts are automatically emailed and archived in your account history for full transparency.
Technical
Yes. Innuora works seamlessly on mobile, tablet, and desktop. It is designed for calm reflection wherever you are.
You can read past reflections without an internet connection. Generating new reflections requires connectivity.
Innuora supports English (EN), French (FR), and Arabic (AR) with full right-to-left support for Arabic. Additional languages are in development.
Yes. You can access your reflections securely across devices, with end-to-end encryption ensuring continuity and protection.
Support
Reach us anytime at support@Innuora.com. We typically respond within 24 to 48 business hours.
Send us a brief description of what happened, including your device and browser. Critical issues are prioritized immediately.
Yes. We welcome feedback that aligns with Innuora values of ethical intelligence and emotional clarity. Many user ideas have already shaped the platform.
